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Pricing

CONTACT US

Redefine Customer Engagement Across Every Channel

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TRANSFORM YOUR CX

Unleash the Power of Connected Experiences

Our team helps you unlock the full potential of Verint's powerful Omnichannel platform. We guide you through a seamless implementation, tailoring it to your unique needs and empowering your team to deliver unparalleled customer experiences across all of your channels. Leverage real-time insights and intelligent automation to streamline operations, optimize agent performance, and foster customer loyalty and trust like never before.

Elevate Omnichannel

Harnessing Excellence Across Touchpoints

01
Omnichannel Harmony
01
SEAMLESS ENGAGEMENT

Omnichannel Harmony

Unified Customer View
Our team integrates all customer touchpoints, creating a 360-degree view of each customer's journey, enabling personalized, context-aware interactions across all channels.
Consistent Brand Experience
We ensure your brand voice, messaging, and visual identity remain consistent across all channels, building trust and fostering stronger customer relationships.
Effortless Channel Switching
Our experts implement seamless channel switching, allowing customers to move between channels without losing context or repeating information, enhancing their experience.
Integrated Knowledge Management
We integrate Verint's Knowledge Management solution, empowering agents with instant access to relevant information, ensuring accurate and efficient responses across all channels.
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02
Optimized Workforce
02
EMPOWERED AGENTS

Optimized Workforce

Unified Agent Desktop
Our team implements Verint's intuitive, unified agent desktop, enabling agents to manage interactions across all channels from a single interface, boosting efficiency and productivity.
Intelligent Routing
We leverage Verint's intelligent routing capabilities to match each interaction to the best-suited agent based on skills, experience, and customer context, optimizing resource utilization and enhancing service quality.
Real-Time Guidance
Our experts configure real-time guidance and scripting tools, providing agents with contextual prompts and suggestions, ensuring consistent, high-quality service across all interactions.
Performance Management
We help you utilize Verint's performance management tools to monitor, evaluate, and coach agents, identifying improvement opportunities and driving continuous workforce optimization.
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03
Data-Driven Optimization
03
ACTIONABLE INSIGHTS

Data-Driven Optimization

Omnichannel Analytics
Our team enables you to capture and analyze data from all customer interactions, providing a holistic view of the customer journey and uncovering actionable insights for improvement.
Real-Time Monitoring
We empower you to monitor key performance metrics in real-time, such as wait times, abandonment rates, and service levels, enabling proactive management and swift issue resolution.
Customer Sentiment Analysis
Our experts help you leverage Verint's sentiment analysis capabilities to gauge customer emotions, identify pain points, and proactively address concerns, enhancing customer satisfaction.
Continuous Improvement
We work with you to translate data-driven insights into tangible improvements, optimizing processes, refining strategies, and driving ongoing enhancements to your omnichannel customer experience.
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04
Tailored Solutions
04
CUSTOMER-CENTRIC STRATEGIES

Tailored Solutions

Comprehensive Consulting
Our experienced consultants collaborate with you to develop a tailored omnichannel strategy aligned with your unique business goals, customer needs, and industry requirements.
Seamless Integration
We ensure smooth integration of Verint Omnichannel with your existing systems, such as CRM, ERP, and telephony, maximizing the value of your technology investments.
Customized Workflows
Our team designs and implements customized workflows that streamline your omnichannel operations, reduce complexity, and drive efficiency across all customer touchpoints.
Scalable and Future-Proof
We architect your Verint Omnichannel solution to scale seamlessly as your business grows, ensuring long-term success and the flexibility to adopt emerging channels and technologies.
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Need Help with Verint Omnichannel?

Schedule a call with us today.

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Case studies

Our Interesting Case Studies

KANA email response management solution
Banking Giant's Workflow Wizardry: 20% Surge in Productivity with KANA
Service Cloud
Summit Solar's Smart Shift: $125K Win with Project Automation
Marketing Cloud
Through Custom Integration, SI-BONE Achieves $30K Annual Savings in Patient Referral Support
MuleSoft
Raritan's ERP | CRM Breakthrough: Leveraging MuleSoft for Peak Productivity
Service Cloud Omni Channel
Delivering More Smiles Through Cutting-Edge Salesforce Automation
Salesforce Field Service
NeoGenomics' Logistics Breakthrough: 20% Workload Reduction through Digital Transformation
Quick Quote
Fortune 500 Insurance Innovation: Quicker Quotes, Enhanced CSAT, and Increased Profits
CPQ Implementation
Accelerating Enovate Medical’s Sales with Custom CPQ Implementation
Salesforce Community
Transforming MedTech CX with Salesforce Experience Cloud and ERP Integration
ServiceMax Asset
CentricsIT's Service Mastery: Near-Perfect SLA and a 20% Leap in CSAT Scores
Service Cloud
Biodex’s Service Breakthrough: Elevating Customer Care with Salesforce Service Cloud
Scalable enterprise platform
Automotive Leader’s Triple Win: Soaring CSAT, NPS, and Efficiency
Sales Cloud
Leading Investment Firm’s CRM Revolution: From Basic to Brilliant
CRM & Email
Navigating Compliance: Financial Titan's Email Tracking Triumph
Testimonials

How a trusted partner makes all the difference…

“SPAR helped us define, analyze, and customize within our budget and timeline. Working with SPAR was an absolute pleasure and we were able to launch without a hitch!”

Nina Rosenbladt

Senior Director of Business Analytics at SI-BONE

“SPAR has been a true partner in everything from large development projects to day-to-day management. I could not have led my department without them.”

Melissa Phan

Senior Business Intelligence Analyst at NeoGenomics

"SPAR’s actions speak much louder than anything that's written in print… they have proven time and again to be reliable, knowledgeable, and transparent with my entire company… they've empowered me to remain trustworthy and communicate throughout my entire organization."

Dan Wagner

Chief Commercial Officer at Spark Biomedical

“SPAR brings their experience to help us think through the important details. We wouldn’t have been able to grow if not for the processes SPAR has helped us implement.”

Oliver Brouse

Corporate Controller at Earlens

“We had several calls with prospective partners and none of the others seemed to understand our goals and objectives. It was quite apparent that not only did SPAR understand but could relate their understanding back to us. Excellent partner, excellent outcome.”

Joey Len

Enovate Medical

resources

Latest Resources

Chatbots in Insurance

Beyond Policies: How Chatbots are Transforming the Insurance Industry

CRM ROI
October 5, 2023
7
 min

Why Aren't You Seeing ROI on Your CRM Investment?

A Customer Relationship Management (CRM) system is a robust software platform paired with a strategic approach...
Serverless Architecture
April 20, 2023
7
 min

What is Serverless Architecture and How does it work?

Serverless architecture is an approach designed to build and run applications and services without managing the servers.
Knowledge Management Strategy
February 2, 2023
4
 min

What is a Knowledge Management Strategy and Why Does your Small or Medium-sized Business Need one?

There are many benefits to having a knowledge management strategy for a small or medium-sized business.

Let Us Help You with Your Journey

Confidently navigate digital transformation with SPAR Solutions, your trusted partner every step of the way

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