Through Custom Integration, SI-BONE Achieves $30K Annual Savings in Patient Referral Support
Marketing Cloud
Through Custom Integration, SI-BONE Achieves $30K Annual Savings in Patient Referral Support
company overview
SI-BONE is a leading medical technology company specializing in sacroiliac joint solutions
They help patients suffering from sacroiliac joint dysfunction, an often under-treated and under-diagnosed condition
SI-BONE's flagship product, the iFuse Implant System, offers a revolutionary approach to sacroiliac joint fusion, providing long-lasting relief
SI-BONE is committed to improving patient outcomes and transforming the field of orthopedics
Location
Santa Clara, CA
Industry
Medical Device
Employees
201-500
Working with SPAR since
SI-BONE
SPAR by Numbers
1000
+
Completed Projects
15
Yrs
In the Industry
140
+
Metric 3
$100
m
Metric 3
1000
+
Completed Projects
20
+
Years in Business
6
+
Year Average Client Partnership
100
+
Technologies Supported
challenges
Patients faced a lengthy waiting period to receive crucial information about surgeons trained in Si-BONE products
Manually collecting and providing information to patients resulted in increased operational costs and inefficiencies
Increased risk of losing opportunities due to the high time gap between patient inquiries and information delivery
Needed streamlined solutions for improving information delivery and reducing costs
solutions
Integrated SFDC with Marketing Cloud using the new V5 connector for real-time data integration
Utilized triggered send feature in the connector to automate communication with patients without the need for code development
Leveraged mapping software APIs (Geopointe) to automate the process of matching surgeons to patients based on location Implemented a streamlined system to respond to patient inquiries promptly, achieving response times within minutes
results
SI-BONE saved over $30K annually in patient referral support costs and reduced inquiry response time from 12 hours to less than 1 minute.
