Marketing Cloud

Through Custom Integration, SI-BONE Achieves $30K Annual Savings in Patient Referral Support

company overview
  • SI-BONE is a leading medical technology company specializing in sacroiliac joint solutions
  • They help patients suffering from sacroiliac joint dysfunction, an often under-treated and under-diagnosed condition
  • SI-BONE's flagship product, the iFuse Implant System, offers a revolutionary approach to sacroiliac joint fusion, providing long-lasting relief
  • SI-BONE is committed to improving patient outcomes and transforming the field of orthopedics
Santa Clara, CA
Medical Device
Working with SPAR since
SPAR  by Numbers



Completed Projects



In the Industry



Metric 3



Metric 3
Completed Projects
Years in Business
Year Average Client Partnership
Technologies Supported

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  • Patients faced a lengthy waiting period to receive crucial information about surgeons trained in Si-BONE products
  • Manually collecting and providing information to patients resulted in increased operational costs and inefficiencies
  • Increased risk of losing opportunities due to the high time gap between patient inquiries and information delivery
  • Needed streamlined solutions for improving information delivery and reducing costs
  • Integrated SFDC with Marketing Cloud using the new V5 connector for real-time data integration
  • Utilized triggered send feature in the connector to automate communication with patients without the need for code development
  • Leveraged mapping software APIs (Geopointe) to automate the process of matching surgeons to patients based on location Implemented a streamlined system to respond to patient inquiries promptly, achieving response times within minutes

SI-BONE saved over $30K annually in patient referral support costs and reduced inquiry response time from 12 hours to less than 1 minute.

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