Raritan Improved Productivity Through CRM-ERP Integration

MuleSoft

Raritan Improved Productivity by Over 25% through CRM-ERP Integration

company overview

For over 35 years, Raritan has been assisting IT professionals by offering real-time visibility, secure access, and control of their IT infrastructures
Raritan, a Legrand brand, is a leading provider of intelligent rack PDUs, KVM switches, and advanced data center infrastructure solutions
Raritan empowers businesses with cutting-edge data center technology for refined control, efficiency, and real-time insights

Location

Somerset, NJ

Industry

IT Services

Employees

258

SPAR by Numbers

1000

+

Completed Projects

15

Yrs

In the Industry

140

+

Metric 3

$100

m

Metric 3

1000

+

Completed Projects

20

+

Years in Business

6

+

Year Average Client Partnership

100

+

Technologies Supported

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challenges

High volumes of data and manual entry into JDE ERP caused delays, impacting customer satisfaction and project timelines
Delays and error risks arose from manually entering sales commission data from Salesforce into the ERP system
The sales team encountered challenges in converting a large number of opportunities into orders
Negative impact on customer satisfaction and project timelines due to manual entry of data causing processing delays and errors

solutions

Salesforce and JDE ERP were integrated using Mulesoft anypoint platform, automating the order creation process and simplifying commission management
Mapped different order types and their associated data to ensure accurate and efficient order creation
Business rules for each order type were documented, ensuring the accuracy and consistency of the orders generated
Process mapping was implemented to identify and streamline audits, compliance steps, and notifications based on specific business requirements