Salesforce Field Service

Digital Transformation for NeoGenomics’ lab Logistics Resulted in more than 20% Workload Reduction

company overview
  • Neogenomics excels in advanced molecular diagnostics for precise cancer detection and treatment
  • The company provides a wide array of oncology testing, including genetic profiling and liquid biopsies, ensuring tailored cancer treatment
  • They offer customized support across diverse client segments, including healthcare providers, pharmaceutical entities, and research institutions
Fort Myers, FL
Hospitals and Health Care
Working with SPAR since
SPAR  by Numbers



Completed Projects



In the Industry



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Metric 3
Completed Projects
Years in Business
Year Average Client Partnership
Technologies Supported

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  • Schedules were manually managed/updated and printed out every day for over 50 couriers
  • Lack of real-time access to information created challenges in handling stat/rush pickups or rearranging stops
  • Missing quality controls and tracking abilities to ensure compliance of specimen
  • Tuned dispatcher console for high volume, short duration stop
  • Automated SMS notifications to couriers with route changes and key pickup info
  • Enabled real-time route and work order status tracking with Salesforce Field Service
  • Implemented barcode to track specimen pickups, and deliveries, flight shipments, etc.

NeoGenomics achieved $100K+ annual savings, cut down their workload by 20%, and also lowered their third-party costs.

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