Salesforce Field Service

Digital Transformation for NeoGenomics’ lab Logistics Resulted in more than 20% Workload Reduction

company overview
  • Neogenomics excels in advanced molecular diagnostics for precise cancer detection and treatment
  • The company provides a wide array of oncology testing, including genetic profiling and liquid biopsies, ensuring tailored cancer treatment
  • They offer customized support across diverse client segments, including healthcare providers, pharmaceutical entities, and research institutions
Location
Fort Myers, FL
Industry
Hospitals and Health Care
Employees
1,001-5,000
Working with SPAR since
NeoGenomics
SPAR  by Numbers

1000

+

Completed Projects

15

Yrs

In the Industry

140

+

Metric 3

$100

m

Metric 3
1000
+
Completed Projects
20
+
Years in Business
6
+
Year Average Client Partnership
100
+
Technologies Supported

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challenges
  • Schedules were manually managed/updated and printed out every day for over 50 couriers
  • Lack of real-time access to information created challenges in handling stat/rush pickups or rearranging stops
  • Missing quality controls and tracking abilities to ensure compliance of specimen
solutions
  • Tuned dispatcher console for high volume, short duration stop
  • Automated SMS notifications to couriers with route changes and key pickup info
  • Enabled real-time route and work order status tracking with Salesforce Field Service
  • Implemented barcode to track specimen pickups, and deliveries, flight shipments, etc.
results

NeoGenomics achieved $100K+ annual savings, cut down their workload by 20%, and also lowered their third-party costs.

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