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Earlens Corporation's Salesforce Integration Achieves 25% Improvement in Data Quality

company overview
  • Earlens Corporation is a leading provider of innovative hearing aid solutions that are revolutionizing the way people experience sound
  • Their products are designed for a wide range of customers with varying degrees of hearing loss and feature rechargeable batteries and wireless connectivity
  • Earlens Corporation is committed to exceptional customer service, offering personalized fitting and ongoing care to ensure their customers get the most out of their products
Menlo Park, CA
Medical Device
Working with SPAR since
Earlens Corporation
SPAR  by Numbers



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Metric 3



Metric 3
Completed Projects
Years in Business
Year Average Client Partnership
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  • Incomplete communication from providers regarding updates or changes to components in the hearing aids for patients resulted in inaccurate data and potential compliance issues
  • Maintaining up-to-date and accurate information for regulatory compliance and customer care was challenging
  • Providers filled out and mailed paper registration cards for components creating inefficiency
  • The time-consuming registration process was not ideal for providers or patients
  • Implemented Salesforce Community to build a customized portal for product registration, providing an intuitive and guided user experience for providers and patients
  • Tibco Scribe was integrated between Earlens' ERP system and Salesforce to streamline data exchange and reduce the risk of errors
  • An integrated system for orders, asset management, and automation was implemented, improving efficiency and eliminating manual processes

Earlens Corporation improved its data quality by 25%, reduced product registration time to less than 3 minutes, and enhanced the overall provider and patient experience.

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