Earlens Corporation's Salesforce Integration Achieves 25% Improvement in Data Quality
Salesforce Community
Earlens Corporation's Salesforce Integration Achieves 25% Improvement in Data Quality
company overview
Earlens Corporation is a leading provider of innovative hearing aid solutions that are revolutionizing the way people experience sound
Their products are designed for a wide range of customers with varying degrees of hearing loss and feature rechargeable batteries and wireless connectivity
Earlens Corporation is committed to exceptional customer service, offering personalized fitting and ongoing care to ensure their customers get the most out of their products
Location
Menlo Park, CA
Industry
Medical Device
Employees
51-200
Working with SPAR since
Earlens Corporation
SPAR by Numbers
1000
+
Completed Projects
15
Yrs
In the Industry
140
+
Metric 3
$100
m
Metric 3
1000
+
Completed Projects
20
+
Years in Business
6
+
Year Average Client Partnership
100
+
Technologies Supported
challenges
Incomplete communication from providers regarding updates or changes to components in the hearing aids for patients resulted in inaccurate data and potential compliance issues
Maintaining up-to-date and accurate information for regulatory compliance and customer care was challenging
Providers filled out and mailed paper registration cards for components creating inefficiency
The time-consuming registration process was not ideal for providers or patients
solutions
Implemented Salesforce Community to build a customized portal for product registration, providing an intuitive and guided user experience for providers and patients
Tibco Scribe was integrated between Earlens' ERP system and Salesforce to streamline data exchange and reduce the risk of errors
An integrated system for orders, asset management, and automation was implemented, improving efficiency and eliminating manual processes
results
Earlens Corporation improved its data quality by 25%, reduced product registration time to less than 3 minutes, and enhanced the overall provider and patient experience.