Service Cloud

How we Helped Biodex Upgrade Outdated Service Management Solutions through the Implementation of Salesforce Service Cloud

company overview
  • An established medical technology company specializing in rehabilitation and physical medicine
  • The company focuses on providing innovative solutions to help patients regain strength, mobility, and function
  • It offers a wide range of products, including therapy systems, balance devices, and imaging tables
Shirley, NY
Medical Equipment Manufacturing
Working with SPAR since
SPAR  by Numbers



Completed Projects



In the Industry



Metric 3



Metric 3
Completed Projects
Years in Business
Year Average Client Partnership
Technologies Supported

What’s a Rich Text element?

Worem ipsum dolor sit amet, consectetur adipiscing elit. Nunc vulputate libero et velit interdum, ac aliquet odio mattis. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Curabitur tepus urna at turpis condimentum lobortis. Ut commodo efficiur neque.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

  • A complex, manual service delivery process with extensive information gathering, multiple manual steps for repairs, and slow responsiveness
  • The outdated Service Management Solution led to inefficient case management and inadequate tracking of important details
  • Integration complexities and manual efforts were necessary to connect the system with the ERP for order creation, payment collection, and field service support
  • Service Cloud was implemented to effectively handle multiple types of support requests, including complaints, parts/replacement orders, and field service
  • Salesforce was integrated with Visual ERP using DBSync, enabling seamless two-way data integration
  • Implemented real-time integration to support credit card payment processing
  • Assets and Contracts standard functionality is Salesforce was transferred and utilized for efficient management
  • Successfully streamlined the support process while also laying the groundwork for the Field Service implementation
  • Achieved seamless data integration with ERP, enabling efficient order and invoice creation
  • Improved visibility of order and repair status, providing accurate and up-to-date information
  • Invoices are generated immediately upon delivery of services reducing AR delays

Heading 1

Heading 2

Heading 3

Heading 4

Heading 5
Heading 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.

Block quote

Ordered list

  1. Item 1
  2. Item 2
  3. Item 3

Unordered list

  • Item A
  • Item B
  • Item C

Text link

Bold text




Case studies

Our Interesting Case Studies

View all case studies