Home
Services
About
Careers
Resources
CONTACT US
SALESFORCE
Advisory Services
Implementation Services
Systems Integration
Managed Services
Platform Apps
Salesforce Field Service
Salesforce CPQ
Data Management
CONTACT CENTERS
Knowledge Management
Integrations Products
Omni-Channel
Unified Desktop & Case Management
Workforce Optimization
Intelligent Virtual Assistant
Verint Robotic Process Automation
ARTIFICIAL INTELLIGENCE
Data Engineering
Analytics & BI
Predictive Analytics
Computer Vision
Generative AI
ML Ops
CLOUD & MOBILE APPS
Cloud & Mobile App Development Services
Application Modernization
Cloud Infrastructure Design & Management
Cloud Migration
Cloud-Native Apps
DevOps
Managed Services
Home
About
Services
SALESFORCE
Salesforce Overview
Advisory Services
Implementation Services
Systems Integration
Managed Services
Platform Apps
Salesforce Field Service
Salesforce CPQ
Data Management
CONTACT CENTERS
contact centers Overview
Knowledge Management
Integrations Products
Omni-Channel
Unified Desktop & Case Management
Workforce Optimization
Intelligent Virtual Assistant
Verint Robotic Process Automation
ARTIFICIAL INTELLIGENCE
AI Overview
Data Engineering
Analytics & BI
Predictive Analytics
Computer Vision
Generative AI
ML Ops
CLOUD & MOBILE APPS
Cloud Overview
Cloud & Mobile App Development Services
Application Modernization
Cloud Infrastructure Design & Management
Cloud Migration
Cloud-Native Apps
DevOps
Managed Services
Careers
Resources

Pricing

CONTACT US

DELIVER ACCURATE, PREDICTIVE KNOWLEDGE IN PROCESS

Contact Us
Elevate Customer Service

Empower Your Team & Delight Your Customers

At SPAR Solutions, we understand that exceptional customer service starts with empowered agents. Our team of Verint KM experts will guide you through a seamless implementation process, tailoring the platform to your unique business needs. From centralizing your knowledge assets to optimizing your content and processes, we'll help you unlock the full potential of Verint Knowledge Management.

Amplify Knowledge

Unleash the Power of Knowledge Across Your Organization

01
Centralized Knowledge
01
UNIFIED EXPERIENCES

Centralized Knowledge

Single Source of Truth
Our team consolidates your knowledge assets into a unified, easily accessible repository, breaking down silos and ensuring consistent, accurate information across all channels.
Intelligent Search and Navigation
We implement advanced search functionality and intuitive navigation, enabling your agents to find the right answers quickly and efficiently.
Seamless Integration
Our experts integrate Verint KM with your existing CRM and contact center systems, providing agents with contextual knowledge based on customer interactions.
Multi-Channel Support
We extend your knowledge assets to customer self-service portals, chatbots, and mobile applications, empowering customers to find answers on their preferred channels.
Contact Us
02
Authoring & Curation
02
EFFICIENT CREATION, EFFECTIVE MANAGEMENT

Authoring & Curation

Collaborative Workflows
Our team establishes workflows that enable subject matter experts across your organization to contribute and review knowledge content, ensuring accuracy and relevance.
Automated Content Tagging
We leverage Verint KM's AI capabilities to automatically tag and categorize content, making it easier for agents and customers to find the information they need.
Content Lifecycle Management
Our experts implement processes for regular content reviews, updates, and archiving, keeping your knowledge base up-to-date and clutter-free.
Multi-Language Support
We help you create and manage content in multiple languages, enabling you to serve customers across different regions and demographics effectively.
Contact Us
03
Continuous Improvement
03
INSIGHT-DRIVEN OPTIMIZATION

Continuous Improvement

Usage and Performance Metrics
Our team helps you gain in-depth analytics on knowledge usage, article effectiveness, and agent performance, identifying areas for improvement and optimization.
Content Gap Analysis
We analyze customer inquiries and agent searches to identify content gaps, enabling you to create targeted knowledge assets that address common issues and questions.
Feedback and Optimization
Our experts help you gather and act on feedback from agents and customers, continuously refining your knowledge base and processes based on real-world insights.
Reporting and Dashboards
We set up comprehensive reporting dashboards that track key performance indicators, demonstrating the impact of your knowledge management initiatives and informing strategic decisions.
Contact Us
04
Training & Support
04
EMPOWERED TEAMS, SUSTAINED SUCCESS

Training & Support

Customized Training Programs
Our team develops and delivers tailored training programs for your agents, supervisors, and content creators, ensuring effective utilization of Verint KM.
Guided Workflows and Decision Trees
We design guided workflows and decision trees that help agents navigate complex issues and provide consistent, accurate responses.
Adoption Strategies
Our experts work with you to develop and implement adoption strategies, including gamification and incentives, to drive user engagement and promote a culture of knowledge sharing.
Ongoing Support and Optimization
We provide ongoing support, best practices, and recommendations to help you maximize the value of your Verint KM investment and achieve long-term success.
Contact Us

Need Help with Verint Knowledge Management?

Schedule a call with us today.

Connect now
Case studies

Our Interesting Case Studies

KANA email response management solution
Banking Giant's Workflow Wizardry: 20% Surge in Productivity with KANA
Service Cloud
Summit Solar's Smart Shift: $125K Win with Project Automation
Marketing Cloud
Through Custom Integration, SI-BONE Achieves $30K Annual Savings in Patient Referral Support
MuleSoft
Raritan's ERP | CRM Breakthrough: Leveraging MuleSoft for Peak Productivity
Service Cloud Omni Channel
Delivering More Smiles Through Cutting-Edge Salesforce Automation
Salesforce Field Service
NeoGenomics' Logistics Breakthrough: 20% Workload Reduction through Digital Transformation
Quick Quote
Fortune 500 Insurance Innovation: Quicker Quotes, Enhanced CSAT, and Increased Profits
CPQ Implementation
Accelerating Enovate Medical’s Sales with Custom CPQ Implementation
Salesforce Community
Transforming MedTech CX with Salesforce Experience Cloud and ERP Integration
ServiceMax Asset
CentricsIT's Service Mastery: Near-Perfect SLA and a 20% Leap in CSAT Scores
Service Cloud
Biodex’s Service Breakthrough: Elevating Customer Care with Salesforce Service Cloud
Scalable enterprise platform
Automotive Leader’s Triple Win: Soaring CSAT, NPS, and Efficiency
Sales Cloud
Leading Investment Firm’s CRM Revolution: From Basic to Brilliant
CRM & Email
Navigating Compliance: Financial Titan's Email Tracking Triumph
Testimonials

How a trusted partner makes all the difference…

“SPAR helped us define, analyze, and customize within our budget and timeline. Working with SPAR was an absolute pleasure and we were able to launch without a hitch!”

Nina Rosenbladt

Senior Director of Business Analytics at SI-BONE

“SPAR has been a true partner in everything from large development projects to day-to-day management. I could not have led my department without them.”

Melissa Phan

Senior Business Intelligence Analyst at NeoGenomics

"SPAR’s actions speak much louder than anything that's written in print… they have proven time and again to be reliable, knowledgeable, and transparent with my entire company… they've empowered me to remain trustworthy and communicate throughout my entire organization."

Dan Wagner

Chief Commercial Officer at Spark Biomedical

“SPAR brings their experience to help us think through the important details. We wouldn’t have been able to grow if not for the processes SPAR has helped us implement.”

Oliver Brouse

Corporate Controller at Earlens

“We had several calls with prospective partners and none of the others seemed to understand our goals and objectives. It was quite apparent that not only did SPAR understand but could relate their understanding back to us. Excellent partner, excellent outcome.”

Joey Len

Enovate Medical

resources

Latest Resources

Chatbots in Insurance

Beyond Policies: How Chatbots are Transforming the Insurance Industry

CRM ROI
October 5, 2023
7
 min

Why Aren't You Seeing ROI on Your CRM Investment?

A Customer Relationship Management (CRM) system is a robust software platform paired with a strategic approach...
Serverless Architecture
April 20, 2023
7
 min

What is Serverless Architecture and How does it work?

Serverless architecture is an approach designed to build and run applications and services without managing the servers.
Knowledge Management Strategy
February 2, 2023
4
 min

What is a Knowledge Management Strategy and Why Does your Small or Medium-sized Business Need one?

There are many benefits to having a knowledge management strategy for a small or medium-sized business.

Let Us Help You with Your Journey

Confidently navigate digital transformation with SPAR Solutions, your trusted partner every step of the way

Contact Us
At SPAR, our story is singularly defined by the trust of our clients
READ MORE
Who We Are
About UsCareersResources
Our Services
SalesforceContact CentersAI/MLCloud Services
Connect with us
Facebook
Instagram
Twitter
LinkedIn
Let’s Talk
+1 (855) 772-7765info@sparsolutions.com
Contact us
Copyrights@SPARsolutions.com
Privacy PolicyTerms and Conditions